Terms and conditions

Effective from 20 October 2026

1. Seller

Bubble Point s.r.o.
Company ID (IČO) 08852448, VAT ID [DIČ – doplní Pavel]
Švábova 772/18, Hlubočepy, 152 00 Prague 5, Czech Republic
Registered in the Commercial Register kept by the Municipal Court in Prague, [spisová značka – doplní Pavel]
Email: shop@oxodrink.eu
Shop: shop.oxodrink.com

These terms apply to purchases in the shop.oxodrink.com online shop. They set out the rights and obligations of the seller and the buyer. If the buyer is a consumer, the relationship is also governed by the Czech Civil Code (Act No. 89/2012 Coll.) and the Czech Consumer Protection Act (Act No. 634/1992 Coll.). Provisions meant only for consumers (for example the 14-day right of withdrawal) do not apply to a buyer who buys as part of their business.

2. Products and prices

We sell bubble tea to make at home:

  • Home Kit Classic: 6 cups of 0.6 l, 6 straws, 1 tea concentrate and 2 packs of pearls. The concentrate flavour varies by batch.
  • Flavour duo: one tube of tea flavour and one tube of pearls in the chosen flavour.
  • Discovery pack: six flavours in one pack.

Ingredients, allergens and nutrition values are listed with each product.

Prices are final and include VAT. They are in Czech crowns for delivery to Czechia and in euros for delivery to Slovakia. The delivery price is shown in the cart and at checkout before you place the order. The price shown when the order is placed applies.

3. Placing an order and the contract

  1. The buyer adds products to the cart and, at checkout, enters delivery and contact details and chooses delivery and payment.
  2. Before placing the order, the buyer sees a summary of the products, prices, delivery and their details, and can correct them. The order is placed with the "Order and pay" button. By doing so the buyer confirms they have read these terms, the complaints policy and the privacy policy.
  3. The purchase contract is concluded when the buyer receives the email confirming that we have received the order.

The contract can be concluded in Czech, Slovak or English. The seller keeps the concluded contract electronically. The buyer has it in the confirmation email and, if they were logged in, in their account. The buyer pays for their own internet connection; the seller charges nothing for the use of means of communication.

4. Payment

The buyer can choose one of two payment methods:

  • Card (including Apple Pay and Google Pay). Payments are processed by Stripe. The amount is charged when the order is placed.
  • Bank transfer. The buyer sees the account number, variable symbol and QR code after placing the order and also gets them by email. The payment must arrive within 7 days of the order. If it has not arrived within 3 days, we send a reminder by email. If it has not arrived within 7 days, the seller cancels the order and withdraws from the contract. We ship the order only once the payment has reached our account.

The seller issues the invoice (tax document) after the order is paid. [jak a kdy kupující fakturu dostane – doplní Pavel]

5. Delivery

Orders are delivered by Packeta in Czechia and Slovakia:

  • to a pickup point: CZK 79 / €3.90
  • to your address: CZK 119 / €5.90
  • free delivery when the products cost at least CZK 990 / €40

We usually ship card orders within [počet] working days of the order and bank-transfer orders within [počet] working days of receiving the payment [lhůty odeslání – doplní Pavel]. We deliver within 30 days of the contract at the latest, unless we agree otherwise with the buyer. When we ship the parcel, we email the buyer a tracking link. How long a parcel waits at a pickup point follows Packeta's rules.

The buyer should check the parcel on delivery. If the packaging is visibly damaged, the buyer can refuse the parcel or record the damage with the carrier and let us know at shop@oxodrink.eu. This does not affect the buyer's rights for defective goods.

The risk of damage to the goods passes to the buyer when they take over the parcel.

6. Withdrawal from the contract

A consumer can withdraw from the contract without giving a reason within 14 days of receiving the goods. The procedure, exceptions and a model form are on the Withdrawal page.

7. Defects and complaints

The seller is liable for defects for 24 months from delivery. How to make a complaint and how we handle it is described in the Complaints policy.

8. Out-of-court dispute resolution and supervision

If a consumer cannot reach an agreement with us, they can turn to the out-of-court consumer dispute resolution body, the Czech Trade Inspection Authority (https://adr.coi.cz). The application can be filed within one year of the day the consumer first raised the claim with the seller.

Supervision of the seller is carried out by:

  • the Czech Trade Inspection Authority (https://www.coi.cz), consumer protection,
  • the Czech Agriculture and Food Inspection Authority (https://www.szpi.gov.cz), food,
  • the Office for Personal Data Protection (https://uoou.gov.cz), personal data.

9. Personal data

How we process personal data is described in the Privacy policy. Cookies are described on the Cookies page.

10. Final provisions

The contract is governed by Czech law. A consumer whose habitual residence is in Slovakia keeps the protection given by the mandatory provisions of Slovak law.

The seller may change these terms. An order is always governed by the version in force on the day it was placed.